Embiggen X Diagnostik·a first look
What your people will see

Your operations, mapped from the people who run them.

Diagnostik is how Embiggen X runs a discovery. Iris, our interviewer, talks with your team one person at a time. What they say becomes a map of how work really flows and where it gets stuck, then a recommended path forward. Here is every screen along the way, on a laptop and on a phone.

About 15 minutesa session, booked when it suits them
Type or talkon any laptop or phone
Signed off by a personbefore leadership reads a word
01

It starts with one email.

Every participantSent by your champion

Your champion picks who takes part. Each person gets a short invitation from them: what the diagnostic is, how long it takes, and what happens to their answers. No account to set up in advance.

  • Sent in your champion’s name, not a stranger’s.
  • Says plainly that it is a conversation, not a test.
  • One link, valid for two weeks.
Inbox · Elena Marsh has asked you to take part in Northbeam Supply’s AI diagnostic
The invitation email, opened on a laptop
The invitation email on a phone
Scroll inside the phone
03

They choose the time. Nobody has to chase.

Every participant

Each person books a slot that fits around their work, from the hours your engagement sets. They pick a day and a time, see it said back in words, and only then book it. A confirmation arrives straight away.

  • Nothing is booked by accident: a tap selects, a button books.
  • Shown in your organisation’s own time zone, with how many times are still open each day.
  • Add it to their own calendar in one tap; move or cancel it any time.
Diagnostik · Sessions with Iris
Booking a time: day cards, morning and afternoon times, and the confirm bar
Booking a time on a phone
Scroll inside the phone
Inbox · Your interview is booked
The booking confirmation email
The confirmation A time, a link, and nothing else to remember.

The booking email carries the time in their own zone and one button back to the session. If the time stops suiting them, the same page lets them pick another.

04

A conversation with Iris, and a map that draws itself.

Every participant

Iris asks one question at a time and follows up on what they actually say. As they mention systems, files and teams, those appear on the left and connect. Every finding is noted as it is made, so nothing is taken without them seeing it.

  • Type, or answer by voice; Iris can speak her questions aloud.
  • Available in English, French, German, Swiss German, Polish and Philippine English.
  • Leave mid-session and pick up where they left off.
Diagnostik · Interview with Iris
A live interview: the map drawing itself on the left, the conversation with Iris on the right
The same interview on a phone
Live session, on a phone

Kim from the warehouse, in a first sitting. Iris has picked up the ERP, the pick list, the returns book and two colleagues, and asks about the gap between the paper book and the system.

05

Your champion sees it come together.

Your champion

One person on your side runs the engagement: they invite colleagues, add departments and briefs, and upload documents. Their progress page shows who has been heard, what has been covered, and what happened today.

  • Progress counted in people heard from, not sessions held.
  • Department by department, so gaps are obvious.
  • Documents uploaded once and read by Iris before she asks.
Diagnostik · Progress
The champion’s progress page
Progress on a phone
Scroll inside the phone
06

How work actually flows, and where it backs up.

Your championLeadership

Every interview and document feeds one operations map: the systems on top, the people in the middle, the files and paper at the bottom, and every handoff between them. Red is where work backs up. Trace the friction path to see the one chain that does most of the damage.

  • Built only from what people said and shared, never templated.
  • Filter by department, by person, or by what one system touches.
  • The TO-BE view shows what changes, what stays and what is retired.
Diagnostik · Operations map
The operations map
The operations map on a phone
Pinch and pan on a real phone

AS-IS: order to cash at Northbeam today, from ten interviews and seven documents.

High frictionMediumSmooth handoff
07

Your team confirms the picture before anything is designed on it.

Your champion

Nobody knows your operation better than you. Your champion confirms each box or flags what is off, then accepts the map as how the business runs, with a note if something matters. Only then is a recommendation designed, and the note goes into it.

  • Corrections go straight to the Embiggen team.
  • If the map changes later, the acceptance is marked out of date, not carried over.
Diagnostik · Operations map
The champion accepting the operations map
08

The options, the recommendation, and what it would take.

Your championLeadership

Three directions are weighed against each other, from the smallest change to a full rebuild. One is recommended, with the reason, and the work is laid out in waves: an order to do things in, not an invented schedule.

  • Every recommendation traces back to something a named person said or shared.
  • Read end to end by an Embiggen engagement owner before it reaches you.
  • What could not be answered is listed, not hidden.
Diagnostik · Where next
Where to go next: the recommendation, the options compared, and the roadmap in waves
Where next on a phone
Scroll inside the phone

Scroll inside the window: the recommendation, the three options compared, the roadmap in three waves, and the transformation report in full.

09

What to build first, and why that order.

Your championLeadership

Every change the diagnostic recommends is placed on one matrix: how much it would help against how feasible it is with what you already run. The quick wins sit top right, and the priority order beside it is agreed with your Embiggen engagement owner.

  • Each item names the capability it needs, so nothing is a black box.
  • Every estimate is a range, never a point figure.
  • The first three add up to a combined build range you can plan against.
Diagnostik · Roadmap
The roadmap: the impact and feasibility matrix beside the priority order
The roadmap on a phone
Scroll inside the phone
10

A report your leadership can read in one sitting.

Leadership

What your people said in their own words, the flow today and the flow recommended, the root causes behind the friction, and a ranked roadmap with honest ranges. Export it as a PDF or a deck.

  • Every claim traces to a named conversation or document.
  • Released only when an Embiggen engagement owner has signed it off.
Diagnostik · Report
The diagnostic report
The report on a phone
Scroll inside the phone
What stays true throughout

A person signs off every step that reaches you.

ConsentAsked before anything is recorded

Each participant reads what is kept and who reads it, and can pause, stop or withdraw at any time.

ReviewNothing reaches leadership unchecked

An Embiggen engagement owner reads the findings, the map and the recommendation before you see any of it.

EvidenceEvery claim has a source

Findings trace to a named conversation or document. Where the evidence runs out, the report says so.